Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +447549870296
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +447549870296
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ufeff Frequently Asked Questions
Q: Is it ok to wash the clothes?
A: Yes, remove the POWER BANK supply before washing.
Q: What type of battery is needed?
A:
Please make sure that the power bank has a 5V USB port or a 7.4V DC port. The latter will have a better heating effect .
Q:
Why doesn"t the product work after I received it?
A:
Due to vacuum compression packaging, it may take a while to lay flat after opening the package before it can work properly.
Q: How to choose a size?
A:
The clothing is based on Asian sizing. For US/EU, please read carefully and select the right size based on the data. (Suggestion: Try to choose 1-2 sizes larger than what you usually wear as below )
Demission: cm
Size
US/EU Size
Top Length
Chest
Sleeve Length
Pant Length
Hip
Waist
M
XS
63
96
55.5
97.5
93
55
L
S
65
100
57
98.5
97
58
XL
M
67
104
58.5
100
101
61
2XL
L
69
108
60
101.5
105
64
3XL
XL
71
112
61.5
103
109.5
67
4XL
2XL
72
116
62.5
104.5
114.5
70
5XL
3XL
73
120
63.5
106
119
73
Specifications:
Brand
TENGOO
Color
Black
Material
Cotton + Spandex
Heating Zone
30 Zones
Power
5V 2A
Size
L-4XL
Temperature
35℃/45℃/55℃
Package includes:
1 x Heated Thermal Tops ( No Power Bank Included)
1 x Heated Thermal Pants ( No Power Bank Included)
How to use :
1. Charging - Fully charge the power bank, before use. 2. Plug-in type connects the power bank to a plug located in the pocket. 3. On-Press and hold the on/off button for three seconds. The initial temperature is about 55 degrees (red LED), the intermediate temperature is about 45 degrees (blue LED), and the lowest is about 35 degrees (green LED).
Cleaning and maintenance:
1. Machine washable. When washing, remove the power bank. 2. In the case of machine washing, please wash your clothes in a laundry bag. 3. To ensure the longevity of clothes, try to avoid strong washing and normal drying.
Note:
Due to the different monitor and light effects, the actual color of the item might be slightly different from the color shown in the pictures. Thank you! Please allow a 1-2cm measuring deviation due to manual measurement.
Roymall C.o.
Free Gift
Shipping Policy
Return Policy
Coupon Code
Direct purchase from the factory 
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