Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +447549870296
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +447549870296
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ufeff Frequently Asked Questions
Q: Is it ok to wash the clothes?
A: Yes, remove the POWER BANK supply before washing.
Q:
Why doesn"t the product work after I received it?
A:
Due to vacuum compression packaging, it may take a while to lay flat after opening the package before it can work properly.
Q: How to choose a size?
A:
The clothing is based on Asian sizing. For US/EU, please read carefully and select the right size based on the data. (Suggestion: Try to choose 1-2 sizes larger than what you usually wear as below )
Demission: cm
Size
US/EU Size
Length
Chest
Weight
S
XXS
64
100
42.8
M
XS
66
104
44
L
S
68
108
45.2
XL
M
70
112
46.4
2XL
L
72
116
47.6
3XL
XL
74
120
48.8
4XL
2XL
76
124
50
5XL
3XL
78
128
51.2
6XL
4XL
80
132
52.4
Specifications:
Brand
TENGOO
Product Name
Electric Heating Jacket
Product Color
Black
Fabric
100% Polyester
Heating Area
9 Heating Area
Product Size
M-4XL
Suitable for
Outdoor Work/Outdoor Sports/Home/Office
Product Features
Intelligent Triple Control/Three Levels of Heating
Heating Temperature
Low:35℃
Medium:45℃
High:55℃
Features:
- 9 Areas Heating: Breaking the traditional concept of keeping clothes warm and realizing a smart and convenient travel life. - Triple Control Switches: After connecting the mobile power, press and hold the key for 3 seconds to turn on the power, press and hold the key again to switch gears, and press and hold the key for 3 seconds to turn off the power. - Washable Heating System: The product is fully washable and the power interface is insulated and waterproof!
Instructions: 1. Take out the USB plug. 2. Connect the mobile charging power source. 3. Press and hold the chest temperature control output switch for 3 seconds. 4. Long press the chest temperature control switch for 3 seconds, start to warm up, and then adjust to the medium temperature heat, you need to always connect the mobile power. 5. Manual adjustment to the third gear, warm temperature of 45 degrees Celsius, comfortable gear temperature of 38 degrees Celsius, energy-saving gear temperature of 38 degrees Celsius. 6. Press and hold the chest temperature control switch for 3 seconds, and turn off the light to stop heating. Washing Tips: - Machine wash & hand wash are available. Do not wring or twist. - Unplug the power before washing and make sure it is dried before heating.
Roymall C.o.
Free Gift
Shipping Policy
Return Policy
Coupon Code
Direct purchase from the factory 
Outdoors Clothing & Shoes
Winter Sports Clothing
