Return items will be accepted within 40 days when is the date of receiving the goods. Customized items cannot be returned or exchanged. Items bought with an e-gift card are exchangeable only; refunds are not applicable.
Free Gift
Welcome to Roymall, your professional website for purchasing premium department store gifts. We highly value and appreciate your support, and we want to express our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy high-quality products that enhance your lifestyle, but you'll also receive an exclusive free gift with every order you place. Ready to explore our collection and find your perfect gifts? Browse our selection of premium department store items, place your order, and look forward to the excitement of your free gift arriving alongside your purchase.
Shipping Policy
We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.
1. Return & Exchange Policy
We only accept items purchased from roymall.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.Final sales items or free gifts are not acceptable for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier. We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.No returns or exchanges can be accepted if the product was custom produced, including custom size, custom
color, or custom printed.Need more help, please contact us. service@roymall.com or Whatsapp: +8619359849471
2.Refund Policy
You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you have any problems regarding the refund process, please contact us. service@roymall.com or Whatsapp: +8619359849471
Space-saving Design: Garnpet collapsible dog crate is designed to save space when not in use, making it an ideal choice for pet owners who are looking for a pet crate that can be easily stored away.
Portable and lightweight: Our soft dog crate is made with lightweight materials and comes with convenient handles, making it easy to carry with you on the go. Whether you’re traveling with your pet or simply need to move the crate from one room to another, Garnpet collapsible soft dog cage is the perfect solution.
Stable Structure: The foldable crate is made with a sturdy steel frame and high-quality waterproof Oxford fabric, ensuring that your pet is safe and secure while inside. The mesh windows allow for ventilation, while the zippered door makes it easy to access your pet.
Easy to clean: The fabric on this soft side dog kennel is waterproof and easy to clean, which is ideal for pet owners who want a low-maintenance solution. Simply wipe it down with a damp cloth or sponge, and it will be as good as new.
Versatile: This dog crate can be used for a variety of purposes, from crate training your puppy to providing a safe and cozy space for your pet to rest. It’s suitable for both indoor and outdoor use, and the collapsible design means you can take it with you wherever you go.
Free Gift
Shipping Policy
Return Policy
